Groove Agent 5 crashes Cubase 12.0.52 every time and Steinberg doesn't have a real support

Crashes occur when I trying to change presets in GA5. Just turn of Cubase. Everything is the latest version of Steinberg software. Cubase 12.0.52 + Absolute 6
Cubase 12-2023-03-01-222519.ips (67.5 KB)

I have the same problem! I am on Mac Mini m1, latest version of Cubase pro, latest version of GA, working in Native mode.

I’m hoping they will someday try to fix this problem, but I don’t have high hopes. Groove Agent is basically useless. The maddening thing is that this problem is fairly easy to reproduce, so tracking down the issue shouldn’t be that difficult.

I stop using it for the same reason

I also have the same problem, it’s really frustrating as its many months like that now and if you , like me, rely on GA for your drums it’s a nightmare. Really buggy software, I haven’t seen software crash so often since a decade now, quite embarrassing if you ask me!

I have the exact same problem. If I try to change presets in GA5, the program crashes.

I know how you feel bud , GA5 se was my go to and im to frightened to even load GA now just in case i loose my work , this really isn’t good support from Steinberg on this issue as it’s common , if it was the Midi Remote they would of released a patch

I use GA on Mac M1 (13.2.1) and latest Win 11, and not had any such issues, so it’s maybe not as easy to replicate.

People having these crashes when scrolling through presets, have you updated sound libraries via the download assistant?

This is windows related and Steinberg know all about it . This is where the old ‘header’ Mac, Pc comes in very useful

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Someone above mentioned Mac too, but maybe it’s a different problem?

Ahh ok , haven’t read the whole thread i guess know it’s a bit more common than you think on win , they broke something between 50 and 52 , maybe the break happened in 51 but they had to keep the scripting squad happy over actually being able to use GA

I really don’t know, i’d expect more people to be screaming about this issue if it was broken in favour of keeping another set of users happy, though. Unless GA/GASE is only used by a minority of Cubase users nowadays(?).

That said, I don’t think i’ve seen anyone post on how to replicate this but I don’t read vast majority of posts here - so perhaps I do have the issue too, just not performing certain steps to trigger it - is it as simple as changing a preset will cause a crash?

There’s been loads of people posting reproduction , you only have to enable individual outputs and use the GA browser to load preset’s , normally any more than 4 tries will cause the computer to freeze and this is on both of my machines , Steinberg have the crash dumps . I WAS using GA constantly for it’s rendering individual outputs so moving from very stable 50 to 52 to find out something broken is rather annoying

Took me about 30 tries enabling/disabling outputs and swapping through presets, but I managed to get it to occur on Mac too. Tried twice too, so your instructions certainly work to replicate it - even if it’s a little random.

Cubase just instantly poop out and closed.

Luckily i’ve not hit this issue in normal use. But would like to add confirmation of the issue here to help those who this is a bigger problem for, it reminds me very much of the issue(s) in HALion 7 where you click on certain areas and it just craps out in the same way - but you can replicate that in the standalone too, I don’t know if this GA issue replicates standalone?

I’m guessing not as you’ve identified .52 as being a link.

Not good at all, really… Two flagship premium plugins both shitting out on us. :frowning:

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Nope .
Glad in a way you managed to reproduce it , everything was fine until the 51 mess up (well for me anyway ) but now it is completely untrustworthy . It’s is just in Cubase , stand alone works fine , i have a feeling they have broken something to be able to move the MR forward , but thats no consolation when you used GA5se EVERYDAY

Sorry Ski just to add , i don’t come to the forum to complain unless ive tried everything in my 23 years of Pc building and Cubase (pc wise ) experience to solve a problem , i use Cubase everyday , i think in 32 /3 years i might of had a couple of months off ( seriously ) so when something does break i’ll fix it or have a work around but GA5 has now become to volatile to even want to try and load it , you can run GA5se all day with the preset’s you have made and save with the project already loaded but use ANY of the media bays and it’s , well as you found out yesterday and this is why im a little red round the gills with this Midi Remote , if Steinberg intend to regress parts of the software to move things forward then they should at least tell us that there’s a possible change that X might not work until … Not just release 50 , (very stable but the MR was broken ) release 51 (because of the cock up ) release 52 IN A RUSH to fix the the new toy without checking to see what else they might of broken . That i could live with , make preps and work arounds but half started projects i now have to leave until afix comes out , is that 1 day like the MR ? pppfft no chance 1/2/3/4 months ?
Im just trying to explain why im so pee’d about the MR getting all the attention , i mean the Midi note alinement break was NOT a mistake , they knew what was going to happen but still released it and that was one of the most basic things Steinberg made there name on .
Anyway coffee time , i really hope they jump on this as i do use GA like other a lot for slicing and rendering to induvial tracks . All that’s on hold .
Have a great day fella

Oh I totally understand why you’d take that opinion, anything that breaks or crashes in this way should receive priority above tweaks in other areas. I mean, they’re probably different staff working on MR vs GA so it’s probably not so simply a this vs that thing - but I do get your frustrations.

For me, it was more of a case of seeing you post about this issue on other threads, and I just wasn’t aware of the issue which I was I asked more specifically how to replicate it.

I only skip through the forum so it’s hard to keep tabs on what the real issues are, but this seems like something that easily goes under the radar - so the more people posting here and keeping this at the top of the page the better as far as i’m concerned.

I tried GA in Reaper last night and it doesn’t crash, which isn’t a good look for Steinberg either. It’d be nice if they maintained a “known issues” document somewhere so at least users know that issues like this are being investigated.

Did you hear back from the crash dumps you sent on?

Yes i heard back , both computers were to do with graphics trying to reach GA , Steinberg will never tell you the facts just offer ‘try this’ but i’m sure they are on the case .
‘Corrupt project could not save’ ( crash dump ) MORE DUMPS ADDED - Cubase - Steinberg Forums

I am having the same issue on 2 computers with the latest Cubase 12 and GA5, both on Ventura 13.2.1. A Mac Studio and MacBook Pro. Seems when switching presets in GA5 Cubase goes down.

I submitted the crash logs from each computer to Steinberg support. They did say it looked like Groove Agent was the cause of the crash.

I was suspecting use of the dongle as the issue, or perhaps use of the dongle with the expansion libraries, but I may be wrong.

Is anyone else using a dongle, or is this also happening without the dongle?

Without here. And i tried with GA5, not GASE - so seems both editions of the plugin too.