Groove Agent 5se hanging

My version of Groove Agent 5se ( tends to crash and hang regularly. Mainly when loading kits and playing back patterns.
Using Cubase Elements 10.5.
It’s frustrating because I’m having to buy other drum plugins as a result.
Everything else including Halion Sonic 3 & SE, EZdrummer 2, Addictive Drums 2 trial all run fine.
Steinberg suggested clearing Cubase preferences but hasn’t fixed it.
Have tried installing the latest version from Cubase 11 but still the same.
Any help appreciated.

Appears that there’s no answer for this.
All other plugins are fine so something isn’t right with GA5se or
it’s not compatible with my Windows 10 laptop.