Hello,
I sent an enquiry to Steinberg on the 27th of December 2018. As of now, I haven’t received a response. Looking through the forum, I see that this is common. I thought that Cubase was the best? It’s certainly one of the most expensive!
Here’s my email (minus my order details, which I don’t really want to post on a forum). I’m in New Zealand and my support page tells me to contact my Steinberg distributor (MusicWorks) who just happen to be a small chain of retail stores (I used to work for them).
I’ve just purchased several VST Instrument sets for Groove Agent 4. These will not install on my system for some reason. I have attached a screen shot of the message I get when trying to install.
Here’s my email:-
Hello,
I’ve just purchased several VST Instrument sets for Groove Agent 4. These will not install on my system for some reason. I have attached a screen shot of the message I get when trying to install. This happens with all of them.
I downloaded them from my shop page. As you see, in the last week I have bought:- Cubase 10, Dorico 2, Absolute VST 3. So it’s a considerable investment. Please either inform me on how to install these or issue a refund.
much appreciated,
Stephen Hubbard
As of today, I’ve managed to install everything except ‘Rock & Roll Essentials’. The download looks like it’s corrupt.
I need another copy of it and it’s not in the downloads section. Instead there’s a message ‘contact us’. How the heck do I do that?
I wish I’d stuck with Studio One 4 and saved $2000 (NZD), which is 1180 Euro.
If anyone can, please help me.