Groove Agent SE Presets aren't loading

I’m pretty new to Cubase, but I bought Cubase 12 a few months ago. I’ve downloaded Groove Agent and all the content, but when I try to find a preset, it looks like they’re all missing. Here’s the steps I’ve taken:

  1. Click on VST Instruments in the media windows.
  2. Drag Groove Agent SE into the channels in Cubase
  3. Groove Agent SE pops up. I click on the Show/Hide Load Panel button.

At this point, there is nothing shown. Kits is selected as well as All Instrument Sets.
Any idea of what’s going on?