after a few minutes groove agent freezes the entire system. Windows 10 Home 64-bit, 8GB RAM, 30 GB free diskspace. What can be the problem ?
Hi,
Could you try to use Microsoft ProcDump utility? Hopefully, it will leave a DMP file.
Generate a DMP file and share it via Dropbox or similar service, please.
Once Cubase becomes frozen, open the Task Manager, right-click to Cubase and click to Generate DMP file.
If this doesn’t work, use Microsoft ProcDump utility to generate a DMP file, please.
-
Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.
-
Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
-
Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder. -
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
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Launch procdump64 via Command Prompt:
Cubase 11:
procdump64 -e -h -t Cubase11
Nuendo 11:
procdump64 -e -h -t Nuendo10
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.
- Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or similar service, please.
This is what comes when I enter the command:
C:\Users\Gebruiker\Downloads>procdump64 -e -h -t Cubase11
ProcDump v10.0 - Sysinternals process dump utility
Copyright (C) 2009-2020 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com
No process matching the specified name can be found.
Try elevating the command prompt or using PsExec to make one as SYSTEM.
psexec.exe -s -d -i cmd.exe
procdump.exe -accepteula …
Hi,
I’m sorry, I have never used ProcDump, I’m not Windows user. But this path…
doesn’t look healthy to me.