# Groove Agent SE5 kits with red no entry sign **URL:** \ **Category:** Cubase\ **Created:** [February 4, 2024, 8:45am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175 "2024-02-04T08:45:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 8:45am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/1 "2024-02-04T08:45:10Z")
cubase13, I have a number of kits showing a red not entry, when I try to load I get the attached message, I have tried reloading groove Agent Se 5 and content from Steinberg Download Manager, that hasn’t cleared the problem, now I have no idea. ![Screenshot 2024-02-04 at 08.03.42](https://europe1.discourse-cdn.com/steinberg/original/3X/2/3/23cb3100bfce083b9bba48b01765eb5f09b8d91a.jpeg) ![Screenshot 2024-02-04 at 08.19.01](https://europe1.discourse-cdn.com/steinberg/original/3X/9/5/952e7da770730414974cd3dedd94bc4ca4e11de6.png) ---
**Author:** ![Highly-Controversial](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/highly-controversial/32/228879_2.png) [@Highly-Controversial](https://forums.steinberg.net/u/Highly-Controversial)\ **Post date:** [February 4, 2024, 8:45am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/2 "2024-02-04T08:45:47Z")
Known error , when’s a fix is coming ? Couldn’t tell you ,most likely in the next update in March lol ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 8:46am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/3 "2024-02-04T08:46:59Z")
THanks for that Ive been playing with this for a few days ---
**Author:** ![Highly-Controversial](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/highly-controversial/32/228879_2.png) [@Highly-Controversial](https://forums.steinberg.net/u/Highly-Controversial)\ **Post date:** [February 4, 2024, 8:48am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/4 "2024-02-04T08:48:35Z")
Yes it’s very annoying to delete everything , reinstall every thing , waste time on everything and then Steinberg go " oh yes we know about this " once trapped in a corner ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [February 4, 2024, 9:05am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/5 "2024-02-04T09:05:28Z")
Hi, Try to rename/remove the Steinberg MediaBay Server folder from the Preferences folder, please. The Preferences folders are: Mac: ~/Library/Preferences/ Win: %appData% \Steinberg\ ---
**Author:** ![Highly-Controversial](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/highly-controversial/32/228879_2.png) [@Highly-Controversial](https://forums.steinberg.net/u/Highly-Controversial)\ **Post date:** [February 4, 2024, 9:06am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/6 "2024-02-04T09:06:49Z")
Here we go This will not work , Armand has confirmed the issue so , don’t bother trying as it is a common problem ! Join the rest of us instead of breaking your system even more [Media bay 1.1.30 issue - Cubase - Steinberg Forums](https://forums.steinberg.net/t/media-bay-1-1-30-issue/895230/16) ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 9:17am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/7 "2024-02-04T09:17:29Z")
Hi Martin, I can’t find the The file, see attatched ![Screenshot 2024-02-04 at 09.16.12](https://europe1.discourse-cdn.com/steinberg/original/3X/9/5/95f0ddef30fa3f594d0b52538debb7145182c874.jpeg) ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 9:30am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/8 "2024-02-04T09:30:32Z")
lets hope solution is found soon ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [February 4, 2024, 9:43am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/9 "2024-02-04T09:43:00Z")
Hi, Are you in the user/Library or the system/Library, please? You need the user… ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 9:57am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/10 "2024-02-04T09:57:04Z")
Hi Martin I have done the change, still the same. ![Screenshot 2024-02-04 at 09.53.48](https://europe1.discourse-cdn.com/steinberg/original/3X/8/c/8cad6d25431abd6f64ff8dd1a7d6c527db53feaf.jpeg) ---
**Author:** ![DodMod](https://avatars.discourse-cdn.com/v4/letter/d/977dab/32.png) [@DodMod](https://forums.steinberg.net/u/DodMod)\ **Post date:** [February 4, 2024, 10:26am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/11 "2024-02-04T10:26:02Z")
My situation is different, I have entries in the list showing with the stop sign, however the pre-set still loads the kit when double clicked. Weird behaviour seems to be the norm at present. ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [February 4, 2024, 10:26am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/12 "2024-02-04T10:26:44Z")
Hi, Do I understand correctly that you changed the name from “Steinberg MediaBay Server” to “Steinberg MediaBay Server1”? Could you try to move both folders to the Desktop (to ensure there is no folder) while Cubase (or any other Steinberg application) is running, please? Then start Cubase again, please. Btw, do you have the latest Groove Agent SE installed, please? ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 11:48am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/13 "2024-02-04T11:48:02Z")
Hi Martin, exactly the same result ![Screenshot 2024-02-04 at 11.46.45](https://europe1.discourse-cdn.com/steinberg/original/3X/4/3/43d7b2f8398b3d0377faa5212f87618951f1191f.png) ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 11:50am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/14 "2024-02-04T11:50:16Z")
this is my downloads. ![Screenshot 2024-02-04 at 11.49.26](https://europe1.discourse-cdn.com/steinberg/original/3X/c/1/c18ee38b2886220322ecde5786f594e2de379aa4.png) ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [February 4, 2024, 12:25pm UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/15 "2024-02-04T12:25:49Z")
Hi, Could you please click on the Groove Agent SE 5 logo (in the plug-in) to see the real version? How does it look like in the Steinberg Library Manager, please? Is the library OK? ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 12:28pm UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/16 "2024-02-04T12:28:36Z")
![Screenshot 2024-02-04 at 12.27.38](https://europe1.discourse-cdn.com/steinberg/original/3X/f/c/fc83a41c49ce88caeec7e3e337b38d7626eb79b2.jpeg) ![Screenshot 2024-02-04 at 12.26.50](https://europe1.discourse-cdn.com/steinberg/original/3X/5/e/5ebf5a1e9901fe95654e88e12e6b3d43903fdccb.jpeg) ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [February 4, 2024, 12:30pm UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/17 "2024-02-04T12:30:47Z")
Hi, I have to say, Iæm getting out of ideas, sorry. ---
**Author:** ![nickyboy180](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nickyboy180](https://forums.steinberg.net/u/nickyboy180)\ **Post date:** [February 4, 2024, 1:01pm UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/19 "2024-02-04T13:01:19Z")
Thanks For your help Martin, I see it appears that its a known fault if you look back through the post, maybe Steinberg will come up with a fix soon ---
**Author:** ![MrSoundman](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/mrsoundman/32/92285_2.png) [@MrSoundman](https://forums.steinberg.net/u/MrSoundman)\ **Post date:** [February 4, 2024, 2:41pm UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/20 "2024-02-04T14:41:17Z")
Same symptoms here, in both GA5 SE and GA5: ![image](https://europe1.discourse-cdn.com/steinberg/original/3X/4/d/4da46667bea798e8a21b907a39e4d71916b93724.png) e.g. ![image](https://europe1.discourse-cdn.com/steinberg/original/3X/0/9/095b904ca26706bbad838e5b606dce21e99bd635.png) As @Highly-Controversial has pointed out, @Armand has already acknowledged this in this [other post](https://forums.steinberg.net/t/media-bay-1-1-30-issue/895230/24). So a confirmed Media Bay issue, it seems. See also [this post](https://forums.steinberg.net/t/groove-agent-kit-error/894476) by @Puli, and there are more. ---
**Author:** ![Puli](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/puli/32/92391_2.png) [@Puli](https://forums.steinberg.net/u/Puli)\ **Post date:** [February 6, 2024, 9:34am UTC](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175/21 "2024-02-06T09:34:16Z")
Hey guys I’ve installed Cubase 13 on a brand new Win 11 … here the news: ![new GA](https://europe1.discourse-cdn.com/steinberg/original/3X/2/6/26b2b48b695cd2789ddf21b7ad15e973668362c6.png) No more red kits! I think that the problem lays in the new Cubase 13 importing way: previous Cubase directories → different new. I’ve posted something related a month ago: > [@A question about presets folder in C12 /13](https://forums.steinberg.net/t/a-question-about-presets-folder-in-c12-13/885949): > > I have noticed a big difference between C12 presets folder located in his preference folder and the C13 one. Those folders (C12) should been copied during the C13 installation. Now C13 works fine but I’m wondering what would happen if I had to uninstall C12. Anyone having an idea about this? EDIT: After opening Halion standalone Groove Agent is back with red kits! ☹ [Next page](https://forums.steinberg.net/t/groove-agent-se5-kits-with-red-no-entry-sign/896175.md?page=2)