Halion 5 content not loading in osx 10.8.5 (mediabay empty)

Greetings,

I have searched the forum and google to no avail.
I am unable to see any presets in “mediabay” after installing Halion 5.
Attached is a picture, I have clicked on the “register vst/hsb files” button, only to find that the vstpreset files are all grayed out in Macintosh HD/Library/Applicationsupport/steinberg/Content/halion/vstsound
I tried “uninstalling” according to the knowledge base a few times, and attempted to find samples with both standalone and AU plugin in Ableton live.

please help!! :cry:
Problems.png

I have solved the problem by repeatedly uninstalling and reinstalling the software according to the knowledge base:
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/mac-os-x-how-do-i-uninstall-an-application-completely