Halion 5 update from Halion 4 but download unavailable

As the Subject says, I purchased Halion 4 and then purchased the update to Halion 5 from 4. For some reason though the download for the update is unavailable when I check out mysteinberg at the store even though it says I’ve purchased it. I’ve sent then an e-mail and the only reply I’ve received was asking me which country I currently reside/registered in which is the USA. Anyone have any ideas on where to get the update?

Hi Milob,

the Download links are available only for 6 months after the purchase. I have reactivated them, so you should be able to re-download your update again. Please make sure you backup the installer this time.