I downloaded Halion 6 thirty day trial, downloaded, e-licensed it, used Audio Unit format in Logic Pro… All good, nice sounds…
I emailed some tech questions.
Next day, Halion won’t load says to contact manufacturer for help. There is no phone tech help. Steinberg website, says to contact US hotline. I call them. They only distribute products, don’t know anything about them… Find another US tech number… All you can do is fill out tech support form.
One box asks for the registered product. There are not choices, nor can I enter anything into the box… Since it’s a trial, I get it doesn’t get registered.
So here I am with a trial product I can’t try. Spent over 3 hours on phone calls, No one returns calls… A company this size, has no phone tech support for an expensive virtual instrument…
POOR… I looked on some outside forums, lots of remarks about poor, or non-existannt tech support.
I loved what little I heard the first day, and have hear good reports form users… But if this is how they treat their customers or potential customers,
I will not become a customer… And I though IK Multimedia tech support was poor. This is worse.