halion suddenly will not load

Dorico
#1

Hello again (grateful it’s not more often; good on you!),
Halion suddenly stopped loading instruments. I have tried three files that worked up until now, but no success. Also tried making a new file with just piano, but that would not work, either.

  • Rebooted several times.
    Checked the device setup. Nothing looks different than it used to.
    When I am in the Halion window and try to manually load an instrument, I see the name of the instrument appear in the correct slot, then disappear.
    With two of the three files, I got an error message on opening: internal string missing file length factor (cant’ remember the punctuation).
    I have not made any changes to my computer recently. In other words, can’t think of any possible new conflicts.

I’m attaching one file that I know works. (Well, not today.) You guys are usually very fast. I have an online student hoping for a lesson in about 4 hours. We’ll see?
Thanks in advance!
Actually, I tried attaching a dorico file, but this forum submission method doesn’t allow it?

#2

When you want to attach something, you need to zip it first.
Also please provide a diagnostics report. From the menu choose Help > Create Diagnostics Report.
Thanks

#3

Thanks, Ulf! Here you go.
David
Fuentes Sample.zip (499 KB)
Dorico Diagnostics.zip (680 KB)

#4

Thanks David, but your example project just loads and plays fine with me. Also the logs don’t give me any clue.
I suggest you try the following:

  • Stop Dorico
  • Rename the folder C:\Users<yourname>\AppData\Roaming\Steinberg\Dorico 3.5 AudioEngine_64
    to something else, e.g. __Dorico 3.5 AudioEngine_64
  • Start Dorico and try again

Same situation?

#5

Btw, you are still on Dorico 3.5.0 but in the meantime a free update to 3.5.11 is available, but that should not have anything to do with the problem you are currently facing.

#6

And what if you launch the Steinberg Libray Manager, what libraries does it show?

#7

Ulf,
I responded yesterday, but cannot find evidence of that today. Not sure what happened. I used the “quick response” option.
Your recommendation worked. Thanks so much!
I’ve attached a .png of my library manager.
Just wondering whether this problem is likely to occur? If it does, should I just give the directory yet another name?
cheers,
David

df library manager.png
df library manager.png1898×1654 402 KB

#8

Hi David, I don’t know what has happened and why the sounds would not load. Deleting (or renaming) that folder is kind of a sledgehammer method that resets everything. Well, it worked, fine, but we don’t know why it happened in first place.
Should it happen again - what I don’t hope - then you can apply the same method again. By the way, now that it works again, you could also delete the renamed folder. I did not let you delete it straight away, but wanted you to keep it as a backup, but now you can also let it go.

#9

Thanks. I’ll delete it and refer to this exchange in case the problem recurs.
David