Hanging on Exit - Was it the Hub the whole time?

I just read in another thread that someone had fixed the “hanging or crashing on exit” issue by disabling the Steinberg Hub. I couldn’t believe it would be the simple, but I tried it and it WORKS.

Cubase no longer takes forever to close and I no longer need to force quit with the task manager.

Steinberg… What gives? This issue has been going on for years and you mean to tell me you haven’t considered this and rectified the bug?

Anyway, thought it would be helpful to other users, since the information was buried in another thread. I’d also be interested to know if it DOESN’T solve the problem for some of you. If that’s the case, I’ll eat my words.

Credit goes to @Jaseyn

Hi,

Thank you for the interesting info. Are you on Mac or Windows, please?

Windows.

Hi,

Thank you for the info. I would be interesting, if the DMP file would point to something specific in your case. Could you please enable Hub, and use Microsoft ProcDump to create a DMP file?

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.