Having problems when launching Dorico 5

Dorico
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1

Hi, I bought Dorico 5 yesterday and downloaded every things that the Steinberg Downlaod Manager told me to, but when I open Dorico, it kips pop up the this message:

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Basically Dorico says that it cannot find HALion Sonic 7 (instrument) and Groove Agent SE 5 (instrument). I’ve try to re-download the whole file but nothing seems to work. I’m new to this software so I really dunno what to do to solve the problem. My laptop is Window 11, and it can runs Finale smoothly. Hope someone can solve this question for me, thanks a lot!

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Also, here’s the diagnostics report of my Dorico.
Dorico Diagnostics.zip (177.3 KB)

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Welcome to the forum @gracecello89 .

Thanks for the diagnostics. According to that, you have no VST3 plug-ins at all and consequently also HALion Sonic and Groove Agent are missing.
What if you go into the Steinberg Download Assistant and try to install both of them again?

4

Hello @Ulf , thanks for responding to my question. I’ve try your method, installing both HALion Sonic and Groove Agent again.

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Unfortunately, it didn’t seem to work. The same problem still exist. Here’s another diagnostics report, I really hope I can find a solution for my Dorico.

Dorico Diagnostics.zip (184.1 KB)

5

Thanks for the diagnostics again.
But yet again, there are no VST Instruments detected with you.
Please have a look under

C:\Program Files\Common Files\VST3

Does that directory exist with you? If so, is there anything inside that folder?

6

Hello again, yes, I do have things inside the folder you mentioned.

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Dunno if this is normal or not

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Update: In the meantime we figured that the VSTScannerMaster crashes and therefore no VST3s are available. Most likely it doesn’t like Chinese characters in the path string. Further investigations ongoing…

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So I’ve been thinking, since the problem is likely because of Chinese characters, shall I maybe download an English version of Dorico 5 instead of the Chinese version?? Is that possible to do though? I mean I’ve already use my download code, not sure if that’s gonna work.

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Hi, unfortunately that won’t help, because there is no difference in the Dorico binaries, they contain everything for all the supported languages. So changing language in Dorico is just a matter of setting the preferences and restarting the program. Also, it is not Dorico that is crashing but the vstscannermaster (also a program by Steinberg, but only a utility that runs in the background during start-up). So unfortunately we need to fix that vstscannermaster to cope with Chinese paths. Sorry

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Update: Finally gracecello89 is now up and running. We could replace the vstscannermaster and vstscanner with a newer version and that does not crash anymore in the Chinese Windows environment.

3 Likes
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Yes, the problem has been solved and Dorico now runs smoothly without any faults. Thanks for Ulf’s help, I can use Dorico normally!

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