I opened the Download Assistant and installed all components.
When opening Dorico 5, a message appears, “An essential component used by Dorico for playback has not been found. Please run the Steinberg Download Assistant and install the following: Groove Agent SE 5 - Content.”
I have used the Download Assistant to install it.
On your website, under “Installation of Content”, it indicates…
Double-click on one of the contained vstsound files.
The Steinberg Library Manager will be started automatically and offers the installation of all vstsound files.
So, in the Download Assistant, I clicked “open folder” and found a list of vstsound files. I double-clicked one, the Library Manager opens and informs me “No action was performed! The corresponding VST Sounds are already registered.”
I don’t believe I’ve seen an “ISO disk image”, but everything seems to be there and installed.
Why am I getting this error message? Is there an “ISO disk image” somewhere that I need to “install”? Any help appreciated. Thanks.
If you installed the content via the Download Assistant there is nothing more to do. The assistant will do everything that is needed automatically after the download.
Only if you download sounds and instruments outside you might need to register them by clicking on the files, but if the SDA (Steinberg Download Assistant) has done this you are ready to use it.
What you can do in the Library Manager is maintaing the downloaded content, like moving it to a different place on disk, if you do not want the default location. Unless you want something like that you are ready to go now.
Thank you for the reply, but I continue to get this error message when starting Dorico 5: “An essential component used by Dorico for playback has not been found. Please run the Steinberg Download Assistant and install the following: Groove Agent SE 5 - Content.”
The program will start, and seems functional, but why the message and how do I avoid it? Thanks.
Would you please do Help > Create Diagnostic Report and attach the resulting zip file here? That should allow us to see which specific file or files is reported as missing.
Hi @allsaintsspringfield , thanks for the data.
I want you to check something. If you run Dorico with Administrator rights, do you get the same missing files error?
If not then you have a file permission problem, but that will become easy to fix. But first lets find out.
Hi. I tried starting Dorico with “Run as Administrator” and it started fine, with no error message. However, now it won’t start at all UNLESS I “Run as Administrator”.
Oh, really??? I can’t imagine how that can suddenly happen.
How does Dorico react now, is Dorico not starting or just waiting for the audio engine or …? A little more detail please. Thanks
When I try to just start normally (without Run as Admin), it does nothing at all. I tried that a few times, then tried “Run as Administrator” again, and got this:
Unfortunately if you run Dorico as Administrator then it is possible for various temporary files to end up belonging to the administrator user, which then prevents Dorico being used by a “normal” user. Can you try deleting %temp%\Dorico 5 and then running Dorico again as a normal (non-administrator) user?
Basically, as Ulf said earlier, running Dorico was just a test to work out whether the Groove Agent content was somehow installed with the wrong permissions. It sounds like that is indeed true, so we need to delete the existing content and reinstall it. To do this, launch the Steinberg Library Manager, then swap to the “Groove Agent” page, then find “Groove Agent Factory Content” and click on “Remove”. Once you’ve done that, then try reinstalling the Groove Agent content using the Steinberg Download Assistant.
Not sure if this will be helpful, but I’m running Windows 11 and there WAS another user on this PC. That user had installed (and uninstalled) Dorico 5 previously. That user has since been deleted. That may not be relevant but thought I’d let you know, just in case.
Quick update: As I already suspected from the beginning, access rights was the problem. And this is the recipe:
Open a command prompt window with administrator rights
(press the Windows key, then type CMD and on the found item do a right click and choose ‘Run as Admin’
Into that Command Prompt window copy and paste the line icacls C:\ProgramData\Steinberg\Content /grant *S-1-5-32-545:RX /T
and press the Return/Enter button.
What that icacls command does is going recursively through every file below the given path and giving at least read access to every user to every found file/folder.
Just an FYI - I’m on MacOS and I was seeing that message on my laptop (but not my Mac Mini). I was not using Groove Agent so I ignored it and everything else was working fine.
It has since disappeared - but I have no idea what I did to make it go away.
