Help! - Audio Hardware Removed?

Hi everyone! I’m having a big problem using Dorico. I’m coming from Windows and I’ve never had this problem until I started using Apple. I can’t work because of this :cry:

I get this “bug” even though everything is connected perfectly. I close Dorico and open a DAW and I don’t have this problem. Does anyone know how I can solve this? When I select any other device including the built-in speakers it continues in the same window. :frowning:

I am guessing here: your DAW might have been given exclusive access to your hardware. There must be a setting somewhere to release it…

Does this persist even after restarting your Mac? If you run only Dorico, and don’t run any other program on your computer, do you still experience the same problem?

You should at the very least be able to choose the Built-in Audio device and use that without any problems.

I didn’t have both of them open at the same time.

Yes, it continues after I restart the computer, interface, etc. I only have Dorico and VEP open.

Selecting the built-in audio, interface, or any other audio device also doesn’t work. I am completely unable to use the software with sound.

Please invoke from Dorico’s menu Help > Create Diagnostics Report and post the corresponding zip file here. Thanks

Hello! I’ve been having the same problem. Last night everything was working fine, but now it keeps saying that too. This is the diagnostic report. Any help will be greatly appreciated!!!

Dorico Diagnostics.zip (398.3 KB)

Thanks for the data, I will have a look later and come back to you asap.

And welcome to the forum.

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Hi @eliujrserrano , well, to me this looks like a hardware problem in your case. Have a look at the diagnostic report yourself, in the subfolder AudioEngine\Dorico 5 AudioEngine\logs you can find the log data of the auido engine for the last 10 runs. If you load them into a text editor and search for the term audioDevcieBaiosChange you will find so many notifications with deviceWas Reset, resyncRequested, deviceWasRemoved, trigggerPortBufferUpdate. And these are all notification that originally come from the Operating System (or are the result from a callback from the OS). Our software just reacts to these notifications.
There is a utility program called Audio MIDI Setup (under Applications/Utilities), please keep that open while you are in Dorico. What is the status of the audio devices in Audio MIDI Setup, when you get the ‘device removed’ message.