I’ve downloaded Cubase 8 as I am eligible for a grace period update from 7.5. However, after running the latest version of eLC, I am unable to get my license to transfer to a Cubase 8 license. I always get an error when I run maintenance when it reaches step 5 and it is unable to recover license transactions. I’ve always had this error message but it’s never affected the licensing of any products. What can I do?!
No. I don’t really know the tech detailes of how this works, so this question might or might not be valid- is your previous license registered in your Steinberg account?
If we see other reports of this error we can assume there’s a prob with the license server- very rare, but has happened. They would be on it pretty quick if it was that.
Thanks Steve. Yes, my 7.5 license is registered in my account. I’m on an iMac 3.4 ghz i7(late 2012) with 32gb ram, OS X 10.9 Mavericks (latest version). Hoping it’s not an eLicenser hardware problem but I’ve never had any issues activating products before. I don’t know if there’s another way because when upgrading, they don’t seem to supply you with an activation code prior to this stage.
could be a connection, permissions or installation problem.
Please, check your firewall settings first - then, I would uninstall the eLCC, repair the disk permissions (Go → Utilities → Disk Utility), restart your Mac and reinstall the eLCC.
If the problem persists, please report the exact wording of the error message; perhaps we’ll need to check deeper.
I bought the Cubase Artist update yesterday, from 7.5 and I also cannot register it. When I put may Actvation code into updating the licence it says that there is no license on eLicenser to upgrade. I have all the latest versions of ELicenser center and have all things registered on Steinberg.net.
I tried a few times, but it is always the same!
Any suggestions?
Thank you!!
As I have posted elsewhere on this forum, I cannot update my USB-eLicenser (just received today) from a Soft-eLicenser after purchasing Cubase Artist 8 as an upgrade from Cubase Elements 8.