My 14 year old daughter got the Focusrite Scarlett Studio for Christmas. We have spent all day trying to install everything. We keep getting stuck at the license download point. We keep getting the error message:
‘Unfortunately the serial number of your Soft-eLicenser is not unique’.
The serial number was generated by the software so we do not know what to do.
We are on a mac and have the correct and most up-to date e-Licenser Control Centre version (18.104.22.1687).
We don’t know who to contact or how.
We have tried to submit on on line help request but that kept been rejected with an ‘hmac error’ - this is beyond my technical knowledge.
Any help appreciated as I dread having to tell my daughter that the help lines are not open until she goes back to school on 6th january and her Christmas present can’t be used till after then.
Many thanks for reading.