So, a while back, I bought Dorico Educational from sweetwater, and activated that with elisencer. However, I bought the upgrade to Dorico 2 earlier this month, and was currently in the process of downloading it, when my computer required issues that caused windows to have to be reinstalled. Now, I have reinstalled elisencer, and am trying to at least reactivate the lisence, but it won’t let me because there is no Dorico 1 lisence (which has been activated before my computer was reformatted!!!) but now, I can not use my lisence activation code, with Dorico 1 because it is “not there anymore”.
I was told that I should use the reactivation workflow to reactivate the lisence, but I can not find my new serial number. I click registration on the software, and it just says “register at mysteinberg.com” or something like that.
I would really appreciate you guys’ help. I do not know what to do. I need to reclaim my licenses.