Help! Cubase 14 repeated crashes on Mac Pro Ventura 13

Cubase
,
1

I’ve been experiencing random repeated crashes on my Mac Pro, to the point where it’s almost impossible to work. Tried everything I can think of. Reset everything to factory default, the problem is still there.

I checked the report and found the crashed thread but have no idea what it means. please help

Translated Report (Full Report Below)

Process: Cubase 14 [23992]
Path: /Applications/Cubase 14.app/Contents/MacOS/Cubase 14
Identifier: com.steinberg.cubase14
Version: 14.0.10.144 (14.0.10.144)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025-01-06 21:53:25.6603 +0800
OS Version: macOS 13.7.2 (22H313)
Report Version: 12
Anonymous UUID: F5079181-1A8B-3531-92BF-A102B6413AF6

Sleep/Wake UUID: 9741F5A2-C444-4790-877F-06C12E358947

Time Awake Since Boot: 190000 seconds
Time Since Wake: 37726 seconds

System Integrity Protection: enabled

Crashed Thread: 717 QThread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000030
Exception Codes: 0x0000000000000001, 0x0000000000000030

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [23992]

VM Region Info: 0x30 is not in any region. Bytes before following region: 68719476688
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
commpage (reserved) 1000000000-7000000000 [384.0G] —/— SM=NUL …(unallocated)

Thread 0:: Dispatch queue: com.apple.main-thread
0 Cubase 14 0x103d008c8 0x102594000 + 24561864
1 Cubase 14 0x103d007e0 0x102594000 + 24561632
2 Cubase 14 0x103d00a08 0x102594000 + 24562184
3 Cubase 14 0x103d007e0 0x102594000 + 24561632
4 Cubase 14 0x103d00a08 0x102594000 + 24562184
5 Cubase 14 0x103d007e0 0x102594000 + 24561632
6 Cubase 14 0x103d00768 0x102594000 + 24561512
7 Cubase 14 0x103cc5360 0x102594000 + 24318816
8 Cubase 14 0x103cc8dac 0x102594000 + 24333740
9 Cubase 14 0x102f3656c 0x102594000 + 10102124
10 Cubase 14 0x103290f8c 0x102594000 + 13619084
11 Cubase 14 0x10329158c 0x102594000 + 13620620
12 Cubase 14 0x104fc68ec 0x102594000 + 44247276
13 Cubase 14 0x104fc67dc 0x102594000 + 44247004
14 Cubase 14 0x10535f6d0 0x102594000 + 48019152
15 Cubase 14 0x10546679c 0x102594000 + 49096604
16 Cubase 14 0x1055a1b9c 0x102594000 + 50387868
17 CoreFoundation 0x19ae2c2e8 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 32
18 CoreFoundation 0x19ae2bf90 __CFRunLoopDoTimer + 940
19 CoreFoundation 0x19ae2bae8 __CFRunLoopDoTimers + 356
20 CoreFoundation 0x19ae11268 __CFRunLoopRun + 1852
21 CoreFoundation 0x19ae103d8 CFRunLoopRunSpecific + 612
22 HIToolbox 0x1a4669df0 RunCurrentEventLoopInMode + 292
23 HIToolbox 0x1a4669c2c ReceiveNextEventCommon + 648
24 HIToolbox 0x1a4669984 _BlockUntilNextEventMatchingListInModeWithFilter + 76
25 AppKit 0x19e03b38c _DPSNextEvent + 636
26 AppKit 0x19e03a528 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716
27 AppKit 0x19e02e98c -[NSApplication run] + 464
28 Cubase 14 0x1055a2334 0x102594000 + 50389812
29 Cubase 14 0x10535e474 0x102594000 + 48014452
30 Cubase 14 0x1046e03d4 0x102594000 + 34915284
31 Cubase 14 0x1046e0bec 0x102594000 + 34917356
32 dyld 0x19a9dbfd8 start + 2412

Thread 1:: CRASH THREAD
0 libsystem_kernel.dylib 0x19acf3e88 semaphore_timedwait_trap + 8
1 Cubase 14 0x104730664 0x102594000 + 35243620
2 Cubase 14 0x103049520 0x102594000 + 11228448
3 Cubase 14 0x1047300dc 0x102594000 + 35242204
4 libsystem_pthread.dylib 0x19ad33fa8 _pthread_start + 148
5 libsystem_pthread.dylib 0x19ad2eda0 thread_start + 8

Thread 2:
0 libsystem_kernel.dylib 0x19acfa040 kevent + 8
1 license-engine-access 0x120a6fa28 0x1209ec000 + 539176
2 license-engine-access 0x120a71ea8 0x1209ec000 + 548520
3 license-engine-access 0x120a8f1bc 0x1209ec000 + 668092
4 libsystem_pthread.dylib 0x19ad33fa8 _pthread_start + 148
5 libsystem_pthread.dylib 0x19ad2eda0 thread_start + 8

Thread 3:
0 libsystem_kernel.dylib 0x19acf74ec __semwait_signal + 8
1 libsystem_c.dylib 0x19abd82e8 nanosleep + 220
2 libc++.1.dylib 0x19ac6aa18 std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>> const&) + 84
3 license-engine-access 0x120b886ec 0x1209ec000 + 1689324
4 license-engine-access 0x120b88948 0x1209ec000 + 1689928
5 libsystem_pthread.dylib 0x19ad33fa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x19ad2eda0 thread_start + 8

Thread 4:
0 libsystem_kernel.dylib 0x19acfc814 poll + 8
1 license-engine-access 0x120a8dc60 0x1209ec000 + 662624
2 license-engine-access 0x120a75a78 0x1209ec000 + 563832
3 license-engine-access 0x120a73b94 0x1209ec000 + 555924
4 license-engine-access 0x120a73af4 0x1209ec000 + 555764
5 license-engine-access 0x120a37c3c 0x1209ec000 + 310332
6 license-engine-access 0x120a1c0e0 0x1209ec000 + 196832
7 license-engine-access 0x120a6d664 0x1209ec000 + 530020
8 license-engine-access 0x1209f67e8 0x1209ec000 + 42984
9 license-engine-access 0x1209f2a9c 0x1209ec000 + 27292
10 license-engine-access 0x1209f3500 0x1209ec000 + 29952
11 libsystem_pthread.dylib 0x19ad33fa8 _pthread_start + 148
12 libsystem_pthread.dylib 0x19ad2eda0 thread_start + 8

Thread 5:: com.steinberg.dispatcher.0
0 libsystem_kernel.dylib 0x19acf936c __psynch_rw_rdlock + 8
1 libsystem_pthread.dylib 0x19ad32580 _pthread_rwlock_lock_wait + 76
2 libsystem_pthread.dylib 0x19ad30690 _pthread_rwlock_lock_slow + 708
3 Cubase 14 0x104f3670c 0x102594000 + 43656972
4 Cubase 14 0x104f38828 0x102594000 + 43665448
5 Cubase 14 0x104fc7928 0x102594000 + 44251432
6 libsystem_pthread.dylib 0x19ad33fa8 _pthread_start + 148
7 libsystem_pthread.dylib 0x19ad2eda0 thread_start + 8

2

it just happened again. I got the exact same report. crash in thread 1

3

It’s not thread 1 that crashes. It is thread number 717.

Please post the complete crash log, preferable zipped as an attachment.

4

OK here’s the zip file. Thank you very much
Archive.zip (85.8 KB)

5

Thanks, we are looking into it and update this thread if we know more.

6

Hi Sihan, there appears to be a crash in the Score Editor.

Can you provide a little more information about what you are doing at the point when that crash happens?
Does this occur with any project, or specific ones? Large or small projects? When you open the Score Editor, or click on a specific track or other object?

7

I’ve been experiencing random crashes since I upgraded to Cubase pro 13. Never had this problem when using C12. Apart from that, I havn’t found a pattern regarding the crash. It can happen when I edit a midi part, or entering a new tempo on the tempo track, or simply pressing command+W closing an edit window.

the crash happen both in Large project(600+tracks with vienna on a seperate PC), and small one(less than 12 tracks, typical session band project)

It’s very strange since I never use the score editor.

8

Curious. The crash log suggest that the Score Editor was open. Can you confirm it crashes without the Score Editor open? Are there any other crash logs by any chance?

9

Not currently. But I have clicked the “send to steinberg” button everytime I relaunch the app.
I’ll keep in mind to save the crash log next time it happens.

is it possible that the score editor is running in the background? I’m pretty sure I wasn’t working in the score editor.

10

The Score Editor does shut down entirely as soon as the window is closed (or the editor is closed when showing in the lower zone).

If you do notice a specific usage pattern rleated to crashes, please keep us in the loop here.

11

hello Stefan:

Cubase 14 pro just crashed again. This happened right when I opened a small session (less than 12 tracks). The session was created in the same computer using the same version of Cubase(14.0.1)

I attached the crash log below.
Cubase 14-2025-01-09-183952.ips (340.5 KB)