[HELP] Download Code already used by another user?!?!


I registered to MySteinberg, but when I insert the Download Access Code that i found on my new Yamaha mixer (all seals on the box was ok!) on “My products / Enter Download Access Code” page, it return this error:

«This Download Access Code has already been used by another user.»

How can that be possible!?
The mixer is brand new!

Has anyone had the same problem?

… I wrote to Steinberg support but I had no answer yet.

TNX to all!


Send an email to the official Steinberg support, please. They can check your Activation Code, and find the way.

I did it 16 days ago…
no answer at the moment :frowning:

After nearly two months with no response,
I wonder if Steinberg care anything about customers.

I thought Cubase AI could be the opportunity to try Steinberg’s products but, at this point, I will stay happily with Logic.