The upgrade was a lot of money to me.
Disappointed to say the least, I’ve never known anything like this
paid for a product over 3 weeks ago i can’t use and no one seems to care
Are you from Steinberg ? Or moderator ? Or do you just want to be one
as you assume to have some authority over me
if you’re not from Steinberg, you thought it appropriate to give me orders
Sorry if i came across rude, frustration has got the better of me
all i want to do is make some music and no one steinberg has helped me its been 1 month
since i payed
i really dont want to be on here i have better things to do
There was a small update after C12 was released, you definetly have that (6.12.8.3306)?
It’s crazy that you’ve not received any help on this. If you’re in UK I can send you spare USB dongle to allow you to get round this issue if it’s any help?
System is clearly wanting to go down the route of USB licenser as it would’ve for per v12 Elements to Artist upgrades. So you’re correct that it’s something SB need to address, if they haven’t already and you’re just unfortunate.
I’m very grateful in you trying to help me but its too painful now to type as said i have a disability in my left had
i will just wait,
if steinberg just got to us /me i would just wait for update
Sorry to hear about your hand, must make this all the more frustrating.
Looks like the upgrade path has taken you to Artist 11 first based on the first screenshot, hence the need for a USB key (for Artist 11 to exist).
To be clear, What it’s trying to do is provide you with the end result of:-
Artist 11 on a USB dongle - so you can open old projects in older versions
Artist 12 on the new licensing - for future use
This is the standard action for current users to provide full versions accessibility.
I really hope you receive help soon, or a mod can shake someone for you. Just have a think if you need the C11 and below licensing, if you do you will need a USB dongle sadly. If you don’t, then maybe SB can just move the v12 license on without leaving you with a USB fallback.
the upgrade is from 11 elements to artist 12
11 elements does not require USB so i don’t have one
thanks again, I’m very grateful
i will keep an eye on updates
im in too much pain now to reply
take care @skijumptoes
and thanks again
This issue is that the initial upgrade required the USB eLicenser. But I will sent you a new DAC that doesn’t. Apologies for all the frustration this issue caused.