I just cross converted from Cubase to Nuendo and need to install on Mac. The Download Assistant opens and immediately crashes.
Uninstalled, installed, removed nearly every font (which caused significant issues with workflow for other things) and then tried restarting multiple times. Launched with and without other programs. Launched with and without Dongle attached.
Contacted Steinberg on July 9 and didn’t receive a response. Sent several messages on the same Open ticket and I haven’t had a single response.
Went to Facebook and posted in Community, was asked to send a private message - but there is no facility to do this to ‘Steinberg’
Essentially purchased an £800 application which doesn’t install because of the paranoid way that Steinberg thinks people don’t want to pay for software. I get this need to protect IP but this is at the expense of users who can’t use the software. Other users reporting issues with Steinberg Download Assistant and there appears to be no solution. I need to be able to download software and update and if Download Assistant isn’t fully working with a Mac with fully licenced software on it from key providers such as Adobe, then there is no point of owning the product.
Can anyone help or tell me how to contact Steinberg as they are not responding to Support Requests and I think that waiting more than half a month is very poor service for a product costing £800