Help me license cubase PLEASE

I have purchased the Focusrite Studio setup which comes with Cubase LE al Elements 7. After following the tutorial of how to set up and license the software the licensing part has proved a disaster.

My e licenser software tries to licesnse cubase with the code and a message comes up saying; 'unfortunately the serial code of your e licenser is not unique? No idea what this means. Can’t seem to find a solution online anywhere and as its christmas the steinberg phone helpline is not available.

Really want to just get this sorted. Any help is appreciated.