Hi. I am unable to get any sound when I use playback. The sound of the metronome does work. I think I’ve read every article and watched every video available but I’ve clearly missed something very important and obvious (I’m new to Macs). Please can someone help before I pull out the rest of what little hair I still have!
Thank you.
Did you start with template or empty page? Which template?
Can you go to Play page and open instrument and click on keys to produce sound?
And please do Help > Create Diagnostic Report and then post here the corresponding zip file.
From the contained log files I can give more advice.
Thanks Ulf. Please find attached. I’m sure it’s something simple!
Dorico Diagnostics.zip (300.2 KB)
Hm, looks all pretty normal to me at first sight. But what if you go to Edit > Device Setup and in that dialog press the Device Control Panel button, a new little window appears. Have a look there at the bottom right, are the output ports activated?
Hi. Yes they were, as were the input ones. I have unchecked the input ones but it makes no difference. I seem to recall I encountered a similar problem when I installed in on my previous Windows machine, and the solution was to delete a particular file/folder but I’m not sure if the same would apply to a Mac and I can’t remember what it was that I deleted.
Failing that is it worth me just installing and reinstalling?
Hi I started with a new, empty project and no, there is no sound in the play page when I click the keys.
And what if you go to the Dorico Preferences, somewhere on the Play or VST Plugin tab is a button (pretty much at the end) for Resetting the Audio Engine Settings. Click that and reboot Dorico. Is it going any better then?
Hi Ulf. Yes I’ve tried that. I’m not sure how similar the Mac version is to the Windows one - for example, I have a VSTSound subfolder on my Windows laptop which contains many .vstsound files but I can’t find what might be the equivalent on my Mac.
I’m on my Mac now, and the Reset Audio Engine Data button is on the VST Plug-ins tab of the Preferences dialog. So you clicked that one, did a restart and still no better behaviour, right?
Do you mean the vstsound files that are under C:/ProgramData/Steinberg/Content ?
The equivalent path on Mac is /Library/Application\ Support/Steinberg/Content
Ah. I think we may be getting somewhere! When I look in that folder, there are two subfolders, HALion and VSTSound. The VSTSound one only appears to have preset instruments, whereas the HALion one has a VSTSound subfolder which contains more files. I’m fairly certain that to resolve the previous Windows issue I had, I had to delete one of these subfolders and on restarting Dorico, the folder was somehow ‘rebuilt’. I assume it would be the subfolder under HALion rather than the one at the same level in the structure as HALion - is this something you have encountered before? Thank you for your patience but I would love to get this resolved!
@richbroome , the file layout is fine, but I suspect it to be a file permission issue.
Please open a Terminal window and copy and paste the line
find /Library/Application\ Support/Steinberg/Content -ls > ~/Desktop/SMTGContents.txt
and hit the return/enter key. That shall create the text file SMTGContents.txt. Please post that file in a reply to here. Many thanks
Thanks Ulf. I’ve tried that and I get the following message in the Command window:
zsh: permission denied: /library/Application Support/Steinberg/Content
It has created the .txt file but it is empty.
Then use this here instead:
sudo find /Library/Application\ Support/Steinberg/Content -ls > ~/Desktop/SMTGContents.txt
When you hit the return key you will then get prompted for your password.
Please find attached. It didn’t appear to want me to upload the .txt file, so I have copied the contents into a PDF.
Untitled.pdf (52.1 KB)
Sorry, but that pdf file is too awkward to look at. Please instead attach a zip of that text file. Should have mentioned that upfront.
Thanks
Hi @richbroome , despite the pdf looking awkward, I went all through but it all looks okay, because every user has at least read access to all the files, so that is good enough. Also Dorico does not complain about a missing file.
So how to proceed? Let’s do something basic again. Please start Dorico and start a new project from piano template, enter a few notes and then create a new diagnostic report and post it here, please. Thanks a lot
Hi. Please find attached.
Dorico Diagnostics.zip (286.7 KB)
Thanks for the data. Looks all normal to me.
I’m starting to run out of steam…
One more thing to try is what is written here.
If you execute that updater, does then sound come out?