Help, problems with cubase installation

Hello, I just bought CUBASE LE ELEMENTS 13, but the application keeps closing due to an error with HALION SONIC SE.
I tried to install CUBASE without other applications including HALION SONIC, but the same error always appears and I can never open the program.
What can I do?
thank you

WIN or MAC? Can you upload screenshots of the error that occurred, which can better assist you

My computer is a Mac, with the Monterey operating system. I’m trying to contact the assistant but I don’t know how, I’m learning and I can’t call since they’re not there at this time.