Help, problems with eLicenser (I don't register key before)

Cubase
1

Hi friends.
I really need help. I installed Cubase last year using Soft eLicenser. But didn’t register my key with My Stinberg. I had a problem and reset Windows. After that, I downloaded the new eLicenser. When I enter my activation code, I get the message “USB eLicenser not connected to my computer” Help. How can I restore my Cubase? Thank you

2

So that I can use reactivation, I need to enter the number of the new eLicenser. I cannot do this because the register menu is not active.

3

Unfortunately, if you did not register the Soft Elicenser when you had it, you cannot use the MySteingberg website to reactivate, You will have to contact the support dep’t directly.

4

Do you still have your old activation code?

I think you can also use already used activation code to register the software. If that works you can try to reactivate afterwards.

1 Like
5

thanks, I managed to fix everything. On the site you need to download the " eLC Installation Helper"