HELP - Unable to Upgrade to Cubase 10.5


I tried activating my Activation code and I get the response (Shock)!!! :open_mouth: :open_mouth: :open_mouth:

And I tried contacting support and I’m unable to raise a ticket and it says contact a distributor in your area. Which is hopeless from where I stay. :blush:

I bought the upgrade and got shocked. This never happened with steinberg before. Can somebody help me out. i have a project coming up and could really use cubase 10.5 in January. :neutral_face: :neutral_face: :neutral_face:

Hello, please send a PM with the activation code you intend to use. All I can see is that an update purchase has been refunded some days ago and I don’t have any other information of what might have gone wrong here.


I am trying to PM you regarding a Cubase 10.5 Artists purchase. I haven’t “participated” enough to do that. Can you shoot me a PM?


Hi Ed,

I am new to the forums and can’t send you a PM. I also have a question about upgrading to either Artists or Pro.



Legion of Decency, please use the regular support channels for presales questions! Thank you!

Hi Ed,

I hope you received my PM with the requested details. I am unsure weather you got it?. Please let me know if you got it.


I replied to it on the same day. I hope it helps.