Help with a key command

Hello, I’m trying to create a key command but I can’t.
I go to Dorico - Preferences -Key Commands - Edit - Change Voice to Down-stem Voice 2
and then I press the combination of “option+2” or even Control+2" and looks like the key command was created but it doesn’t work when I try to use it.
I’m on a Mac Mini 2012
Mojave 10.14.6
Dorico Pro 3.5.10
Thank you for all your help.

You might need to provide us with more information : what’s your language (keyboard layout)?
There’s probably something in your system that is using those shortcuts…

Is the relevant voice already in use on the stave in that flow? If the voice doesn’t exist, those key commands won’t work.

I’m reporting that I was able to do it.
I was not clicking “Add Key Command” and that’s why it wasn’t working.
I’m new to Dorico.
Small mistake.
Thank you for your help.

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