Help with reactivation

Dorico
1

Hi there,

My name is Nicholas Rio. I bought Dorico 2 pro upgrade on 2018, and has been using it since then. 4 days ago, for some weird reason Dorico says that I don’t have the license required to continue using Dorico 2 Pro. I tried reactivate the license at MySteinberg, but it turns out that I only get the license for Dorico 1 (not Dorico 2). I have also tried updating the ELicensing software, and also used the ELicense Helper - all failed. I’ve tried contacting the Steinberg Online Shop by making a ticket (the confirmation comes from steinberg@support-asknet.com), but there has been no help. Anything else I can try to do?

I attached my purchase receipt with this post.

Thank you,

Nicholas Rio

2

I strongly recommend removing your serial number from your post, as this is a public forum.

Are you in the US? Phone support for US Steinberg is excellent and very responsive.

3

Try running the license manager as Administrator if you are on Windows. Sometimes that helps.

4

Hello,

No I’m not from the US; I’m living in Indonesia, quite far from the US :smiley:

I tried running the license as administrator, still not working. Anything else I could try?

Thanks,

5

Sorry to hear you’re still having problems, Nicholas. You’ll need to contact our support team for help. Please go to MySteinberg and submit a ticket there, including all of the relevant information. In the meantime, I’ll send you a temporary activation code to get you back up and running.