How can i retrieve new activation code


I’ve recently purchased a Steinberg product that came with Cubase Elements.

I had to reinstall my Windows and therefore lost all programs and data, and now I want to reinstall Cubase and received this message:

The activation code has been used already. An activation code can be used only once to download or upgrade a license.

Please contact your software vendor to get a valid activation code.

How can I receive a new one?

(it says to contact your vendor but I’ve found Zero ways to contact Steinberg besides this forum…)

Thank you

Go to your MySteinberg account (where you registered your software).

There should be a button labeled “Reactivate”. That’s where you request the code.

Regards :sunglasses: