I have a trial version of Dorico Pro 4 running on my system. It says that it is expiring in 3 days. However I’ve purchased Dorico Elements 4 and there seems to be no way to change my install to the product I’ve actually purchased. Or if so it is not obvious!
When I click on Download Now from my original sales receipt from Steinberg Online Shop, I see the attached:
There’s no reason this needs to be this complicated!! Why is this not obvious? Seems like it should be simple. Purchase software, get a download link, install it, enter license key. Done. Nope…
In the Download assistant, under my Dorico Elements 4 product in “My Product Downloads” it shows “Dorico 4.2 Application Installer” as installed, but the Dorico Pro 4 trial is also still there. There seems to be no way to use Elements. When try to run Dorico it loads the Pro 4 trial by default telling me that it will stop working in 3 days. Even if I delete the downloaded files and redownload using the Elements 4 download access code from the purchase email, it still loads the pro 4 version when I launch the software, there is no Elements 4 shown in my Mac OS applications folder, only shows “Dorico 4”. THIS IS SO CONFUSING AND MAKES NO SENSE. Again, why is this a difficult task??!! Seriously guys, this should be simple, I should not need to ask for support for something like this!
