How do I refund an update I purchased?

Hello, i recently purchased the Cubase Pro 9 update from Cubase 8.5. I however made a mistake and spent $150 dollars on something I do not want, therefore I want a refund. However, I do not know not know how to refund this transaction and am in desperate need of help.

If you purchased the upgrade thru the Steinberg website then you need to contact “Asknet” to see if they will provide a refund. Instructions for how to contact Asknet are listed on the Steinberg shop webpage.

If you purchased the software at some other retailer then you need to contact them.

Regards. :sunglasses:

Note that if you already activated the update you will not be refunded.