How long before support Responds to a ticket?

I downloaded and installed a trial version of Cubase Elements 11 under the 30 free trial Program. All seemed well for a week or so then I had to downloaded a new licence program after an error came up. I’m a new customer trying out a product I wish to purchase. I put in a support ticket on 15th Jan 2021, put in an update request on 23rd Jan 2021 and still no response. Is the support normally this bad?

Hi and welcome,

As far as I know, you cannot use Trial license multiple times.