How to get crash dump when Cubase freezes instead of crashes

How can I get crash dump in situation where Cubase freezes and becomes unresponsive but doesn’t crash ?

Or figure out what’s causing the freeze / unresponsiveness of Cubase ?


Please use Microsoft ProcDump utility to generate a DMP file.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\Users<username>\Downloads\Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 10:
    procdump64 -e -h -t Cubase10

Nuendo 10:
procdump64 -e -h -t Nuendo10

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

Share the DMP file via Dropbox or similar service, please.

Thank you so so much. Will try that.

I have the same problem with Cubase 12 as with Cubase 11. It still freezes and becomes unresponsive.
Here is CrashDump file. Could someone figure out from this, what’s wrong?
Cubase 64bit 2022.3.4 (1.9 MB)

I have the exact freezedump error message but my system does not freeze - if I just click any of the options to continue the system launches ok - so for me it’s just a question of not knowing if the system is stable and having the confidence to use it. When I examined the dump file it seems to be blaming shlwapi.dll for the error - I have reported to Steinberg Support but I am probably in a very long queue.

*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *


    Key  : Analysis.CPU.mSec
    Value: 2968

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 5956

    Key  : Analysis.Init.CPU.mSec
    Value: 327

    Key  : Analysis.Init.Elapsed.mSec
    Value: 6723

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 371

    Key  : Timeline.Process.Start.DeltaSec
    Value: 23

    Key  : WER.OS.Branch
    Value: co_release

    Key  : WER.OS.Timestamp
    Value: 2021-06-04T16:28:00Z

    Key  : WER.OS.Version
    Value: 10.0.22000.1

    Key  : WER.Process.Version

FILE_IN_CAB:  Cubase 64bit 2022.3.2

ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0


PROCESS_NAME:  Cubase12.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.


00000000`0014bd98 00007ffb`f9514cb5     : 00000000`0014c169 00000000`0014be10 00000000`00000235 00000000`00000000 : ntdll!NtQueryAttributesFile+0x14
00000000`0014bda0 00007ffb`faa72f5a     : 00000000`00000000 00000000`0014c108 00000000`00000000 00000000`00000000 : KERNELBASE!GetFileAttributesW+0x85
00000000`0014be40 00007ffb`f734432d     : 00000000`7080000c 00000000`43000000 00000000`0014c169 00000000`00000000 : shlwapi!PathFileExistsAndAttributesW+0x5a
00000000`0014c0d0 00007ffb`f7376b3b     : 00000000`00000040 00000000`13136830 00000000`43000000 00000000`00000001 : windows_storage!CDrivesFolder::GetAttributesOf+0xfd
00000000`0014c1d0 00007ffb`f735237d     : 00000000`13136830 00000000`105dddd4 00000000`0014c370 00000000`00000014 : windows_storage!CRegFolder::GetAttributesOf+0x19b
00000000`0014c270 00007ffb`f736efd3     : 00000000`00000000 00000000`00000000 00000000`0000001f 00000000`105d0000 : windows_storage!SHILAliasTranslate+0x91d
00000000`0014c840 00007ffb`f7377468     : 00000000`80070057 00000000`12cda2e0 00000000`00000000 00000000`00000000 : windows_storage!CDesktopFolder::ParseDisplayName+0xeb3
00000000`0014d240 00007ffb`f9d94ce2     : 00000000`0f142b10 00000000`0f142b10 00000000`00000000 00000000`11a71a70 : windows_storage!CRegFolder::ParseDisplayName+0x148
00000000`0014d360 00007ffb`f9d9bef9     : 00000000`00000000 00000000`02000002 00000000`00000000 00000000`00000000 : shell32!SHParseDisplayName+0x212
00000000`0014d440 00000000`17ae9587     : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000101 : shell32!SHGetFileInfoW+0x21d
00000000`0014d930 00000000`17ae920c     : 00000000`0ede18a0 00000000`0014e529 00000000`0000005c 00000000`1a4f38d0 : HALion_Sonic_SE!ACFGetSDKVersion+0x75ffd7
00000000`0014dc50 00000000`179cc6a8     : 00000000`12dcee70 00000000`13135ed0 00000000`00000001 00000000`0014e428 : HALion_Sonic_SE!ACFGetSDKVersion+0x75fc5c
00000000`0014e490 00000000`179cbe66     : 00000000`1a47b388 00000000`12dcee70 00000000`00000000 00000000`00000000 : HALion_Sonic_SE!ACFGetSDKVersion+0x6430f8
00000000`0014e590 00000000`16b31d0b     : 00000000`1a47b388 00000000`1a47b3a0 00000000`1338f624 00000000`0014e9b8 : HALion_Sonic_SE!ACFGetSDKVersion+0x6428b6
00000000`0014e5c0 00000000`14ce04df     : 00000000`0014e418 00000000`1313e990 00000000`0014e9b8 00000000`1313e990 : HALion_Sonic_SE!GetPluginFactory2+0x78c3b
00000000`0014e600 00000000`16abbe86     : 00000000`00000007 00000000`00000000 00000000`004c0000 00007ffb`fbc48c6a : HALion_Sonic_SE!MAIN+0x108fc8f
00000000`0014e630 00000000`14ce0336     : 00000000`1313e990 00000000`00000000 00000000`00000002 00000000`00000000 : HALion_Sonic_SE!GetPluginFactory2+0x2db6
00000000`0014e660 00000000`16abaa23     : 00000000`11e04c40 00000000`1313e990 00000000`0014e920 00000000`0014e9b8 : HALion_Sonic_SE!MAIN+0x108fae6
00000000`0014e820 00000001`438da92b     : 00000000`11e04c40 00000000`00000000 00000000`1313e990 00000000`0eddeb90 : HALion_Sonic_SE!GetPluginFactory2+0x1953
00000000`0014ea60 00000001`438dad4a     : 00000000`0ef70220 00000000`0ef70220 00000000`00000000 00000001`45e51c40 : Cubase12!posDCPDecryptData+0x12c33b
00000000`0014eca0 00000001`438b92b9     : 00000000`0ef70220 00000000`02641aa8 00000000`0014edd0 00000001`45e51c40 : Cubase12!posDCPDecryptData+0x12c75a
00000000`0014ecd0 00000001`438e9e86     : 00000001`45e51c40 00000000`13042a60 00000000`00000000 00000001`45e51c40 : Cubase12!posDCPDecryptData+0x10acc9
00000000`0014f500 00000001`438e93c3     : 00000000`131a4d00 00000000`131a4d00 00000000`0ef70200 00000000`0ef70200 : Cubase12!posDCPDecryptData+0x13b896
00000000`0014f5a0 00000001`438b5c7e     : 00000000`0edd6980 00000000`0014f840 00000000`00000000 00000000`00000000 : Cubase12!posDCPDecryptData+0x13add3
00000000`0014f740 00000001`42513d04     : 00000000`130404e0 00000000`00000000 00000000`0eddbda0 00000000`13040660 : Cubase12!posDCPDecryptData+0x10768e
00000000`0014fbc0 00000001`430620d9     : 00000000`130404e0 00000000`00000177 00000001`451db998 00000000`0056e7d0 : Cubase12+0x2513d04
00000000`0014fd40 00000001`43a455e7     : 00000000`00000000 00000000`00000177 00000000`0014fd40 00000001`451db998 : Cubase12+0x30620d9
00000000`0014fd70 00000001`43a425ce     : 00000000`0056e7d0 00000000`00000000 00000000`00593c08 00000000`00593c08 : Cubase12!posDCPDecryptData+0x296ff7
00000000`0014fdb0 00000001`43061f09     : 00000000`0056e7d0 00000000`0056e7d0 00000000`0054c610 00000000`0056ea28 : Cubase12!posDCPDecryptData+0x293fde
00000000`0014fde0 00000001`430645e6     : 00000000`0056e7d0 00000000`0014feb0 00000001`40000000 00000000`00000000 : Cubase12+0x3061f09
00000000`0014feb0 00000001`43ea3b86     : 00000000`00000001 00000001`43ea3c65 00000000`00000000 00000000`00000000 : Cubase12+0x30645e6
00000000`0014fef0 00007ffb`fac854e0     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12!posDCPDecryptData+0x6f5596
00000000`0014ff30 00007ffb`fbc2485b     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x10
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2b

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  shlwapi!PathFileExistsAndAttributesW+5a

MODULE_NAME: shlwapi

IMAGE_NAME:  shlwapi.dll

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_shlwapi.dll!PathFileExistsAndAttributesW

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release


OSNAME:  Windows 10

IMAGE_VERSION:  10.0.22000.1

FAILURE_ID_HASH:  {7572760c-d648-fe06-ee39-5561fbcef9f1}

Followup:     MachineOwner

Windows 11 Pro v.21H2

Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz   3.60 GHz, 32Gb DDR4 Ram

If you mean system as operating system (Windows 10 in me case), yes it doesn’t freeze and others applications works well. When Cubase freeze, I must launch task manager and stop cubase from there to close it.

Sometimes cubase works perfectly, all the day I work with it. Another day it works for a while and suddenly stop and freeze. Sometimes I can hear as the sound turns to an annoying monotonous tone when it stops working. This was the case also in version 11 and there was even no crash or freeze dump file created.

I tried all the suggestions I had found across the web with no success. Now yesterday I check “release driver when application is in background” setting, as I read somewhere that it helps with some Yamaha UR sound cards. I was not running cubase since then a lot, so I cannot say if it helps. I will see.

Sorry Romi, I just meant Cubase doesn’t freeze not the system - my syntax error!

Well just an update to this - I decided to completely reset Windows 11 - keep my settings and reinstall OS. I am now slowly starting from scratch and installed Cubase 12 first - then all the recommended software. Testing Cubase 12 with each new installation. So far so good - it is working with no errors!!!