I am from India and there is no global customer service for Steinberg. There is a distributor in India and I don’t see a way to lodge my complaint in their site.
I bought the UR22c interface, which was bundled with the Basic FX Suite, Halion SE, and CubaseAI. The licenses to these are still in the elicenser app. I understand that the elicenser services are closing in early 2025. How do I move all the elicenser licenses to Steinberg licensing tool? I did a lot of reading on this, and I am unable to find a solution. This is frustrating.
Regards
George
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Welcome to the Forum
Even if the eLicenser service is shutdown the license will continue to work on your system.
But the change is planned already.
For Cubase AI, you should be able to request a license for the current version which will use Steinberg Licensing.
Try here …
Cubase AI 11 to Cubase AI 12 update - Cubase - Steinberg Forums
(tag @Matthias_Quellmann)