How to transfer Absolute 6 to new user?

I recently sold my Absolute 6 VST Instrument Collection to a new user and submitted a support request to have the license transferred as I couldn’t see any other way to do it, as it falls under the new Steinberg (no dongle) system. I’ve not had any reply to my support ticket after one and a half weeks of waiting and just wondered if I’d gone about it the right way or if there’s something else I need to do?

I looked for an Absolute subcategory in the forum to post this in but only saw individual instruments listed. Thanks for any help in advance!

You can find information on how to resell and transfer your license on the following webpage:

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