Hub does not connect

I have seen screen shots of the wonderful world that is supposed to be available to me on the left side of the steinberg hub screen but in all versions since the introduction of that feature all I see is a nice little icon with “Connecting…” and presumably the same word in seven different languages.

Should this actually work?

I have mentioned this in passing with Steinberg support people when I’ve had other more pressing issues but have not gotten an answer.