i can not activate cubase with e-licenser

Hello all,

i am sorry if write wrong place on forum.

1-2 weeks ago i bought Cubase Pro 10.5 Full Version without usb dongle, i downloaded cubase and e-licenser and setup all them. when it want activation code i paste my activation code but it says wrong. what can i do ? i see my activaiton code on webpage but i can not connect license computer harddrive. i watch video and read manual, step steps everythink sam but it can not accept my activation code.

can you help me, what can i do _?

The USB dongle is required for Cubase Pro.

Buy the USB dongle.