Sorry for this off topic message but Steinberg is giving me hard time…
A few days ago, I received my Activation Code for an update from Cubase 6.5 Educational to Cubase Artist 9.
So far, it has been impossible to activate the new code.
I open the eLicenser Control Center, I click Enter Activation Code and I get the following message:
"Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer.”
My main problem is that I cannot create a request from My Steinberg profile, it asks me to click on Steinberg Distributors.
Also, in my profile it is written as a country of residence Greece but I do not live in Greece anymore I live in the USA but I cannot change it.
Could you please help, is there an email address or phone number that I can call Stenimber Support.