Hi @wing , we need to find out if your case is a known one or different. Therefore, attached is here a script file. Please download and unzip and place on your Desktop. Then open a Terminal window (do a Spotlight search for Terminal.app) and in there copy and paste the line
chmod -rx ~/Desktop/CreateDorico5DiagnosticsReport.sh
followed by the return/enter key. That then should create a Dorico5DiagnosticsReport.zip on your Desktop. Please attach that one to a reply here. Thanks
CreateDorico5DiagnosticsReport.zip (813 Bytes)