Whenever I try to open a project in Cubase, it immediately closes without even giving a message.
This happens both for old projects and for empty ones.
I do not know what to do. Should I re-install Cubase?
Hi,
Could you try in Cubase Safe Start Mode, please?
If it doesn’t help, could you provide a crash/dmp file, if there is any, please?
Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Hi,
Thanks for your help!
Sorry for the delay in my answer, but I had other things to think about.
I downloaded the new version 10.0.60 in the meanwhile
So, if I start in safe mode and disable my preferences nothing changes. I try to start an empty project and it closes without giving a message.
Here are the two crash files from today’s attempts.
Cubase 10.0.60.396 64bit 2020.4.29 12.21.30.783.dmp (720 KB)
Cubase 10.0.60.396 64bit 2020.4.29 12.24.48.556.dmp (700 KB)
Hi, does someone have any idea?
Hello,
the crash occurs in atidxx64.dll, you might want to try and reinstall the AMD driver (perhaps a 2019 version, custom install, video driver only).
There is something atypical, though. There are both AMD and NVIDIA drivers in the module list (nvwgf2umx.dll / amdihk64.dll).
What video cards do you have on that PC?
There are also both OneDrive and DropBox in the module list, you can either stop the startups service or just close them when running Cubase (DropBox client used to crash Cubase due to an NTFS failure in combination with specific GPU drivers, it’s likely not the issue here, but I’d rule it out).
Best,
Hi, thanks for your answer.
I have an AMD card and an NVIDIA one in order to run 3 monitors.
The two cards are:
NVIDIA GeForce GT 710
Radeon RX 580 Series
I will try to reinstall the drivers and close OneDrive and DropBox.
Hi, installing old AMD drivers seems to have solved the problem.
Thanks!
It has the same problem now.
I tried to download the newest drivers for my video cards and this has resolved anything.
Please tell me which are the latest drivers that do not cause problems with Cubase.
Here are the crash files
Cubase 10.0.60.396 64bit 2020.6.7 17.00.38.211.dmp (761 KB)
Cubase 10.0.60.396 64bit 2020.6.7 17.01.12.595.dmp (703 KB)
Cubase 10.0.60.396 64bit 2020.6.7 18.34.34.408.dmp (799 KB)
I downloaded older drivers for the AMD card (Jan 2020).
New CrashCump file. I will now download the oldest possible driver for my card.
Dropbox, OneDrive, and google Drive are all offline.
Cubase 10.0.60.396 64bit 2020.6.7 19.22.36.516.dmp (631 KB)
Hi,
All the crashes are still the same, in the atidxx64.dll.
It’s quite unusual, you are using 2 graphics card, every one is from different vendor. This could bring some issues on the system level.
Hi,
There are other threads about this issue here on the forum. It seems, the solution is ti downgrade the graphic card driver.
Hi, thanks, that solved the problem months ago but I forgot to reply. Sorry.