I don't have access to absolute 7

Virtual instruments HALion
1

Hello,

I have already contacted Steinberg Support regarding this issue, but I understand that it may take some time for them to respond.

I purchased Absolute 7 and Cubase Pro 15 today. I had no problems installing Cubase; however, I receive the following error message when trying to access my VST instruments:

“You have entered a Download Access Code for a product upgrade, but you do not own a license for the required product. Please contact your local technical support team.”

I did receive the access code and entered it, but this message appeared. I also have proof of payment and the order confirmation email.

Thank you for your assistance.

2

Hi,

Then it looks like you have bought a wing update. Which Absolute version did you own? And which update/upgrade did you buy?

3

For which product is the denied access code? Cubase or Absolute?

You must have two codes, because both products have separate licenses

4

Ok I just saw I bought the “crossgrade”…

5

No choice, I have to buy absolute 7 now