i downloaded cubase 9.5 artist missing SYNSOACC.DDL

Cubase
1

i downloaded cubase 9.5 artist and have a problem the software will not load and come up with missing SYNSOACC.DDL file
could not be located in the windows system folders. any clues how to fix ???

2

Download and install the latest eLicenser control center software ?!

3

https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/windows-elicenser-error-message-synsoaccdll-could-not-be-located.html