Maybe someone can help.
I own a UR12 interface and got the Cubase AI with it, activated it and worked with it.
Shortly after I upgraded to Elements 10. Both licences showed up in My Steinberg.
Today i bought the Upgrade to Pro11 from AI. i followed the instructions and entered the Download access Code and it showed up in MySteinberg but as “not yet activated”. Suddenly the AI Licence didn’t show up anymore. Only the Elements 10.
I dragged and dropped in the eLincenser the Elements 10 license onto my dongle, as suggested.
I guess i would need the AI licence to complete the Upgrade, but it is nowhere to be found, nor can i reactivate it or get a new code via Steinberg.
I have everything updated, tried every USB port. It seems the Upgrade does not recognize the other license and well, the AI one seems to be gone.
Of course all the old activation codes don’t work anymore. In MySteinberg there is no option to get a new code, even though the Hardware is registered and shows up.
I own a AI license, that why i bought the upgrade. it simply disappeared during the upgrade process to pro.
Does anyone know how i can solve this issue? Thanks in advance