I haven't received the activation code by email for the Cubase AI 10.5 update

I haven’t received the activation code by email for the Cubase AI 10.5 update. I found out a few days ago that I’m eligible for an update for my present Cubase version. I presently use Cubase AI 10 and a Windows 10 laptop. The FAQ explains that Cubase 10 users are eligible for the update and that we have received an email in February.
FAQ: https://helpcenter.steinberg.de/hc/en-us/articles/360011791099-FAQ-Free-update-to-latest-Cubase-AI-Cubase-LE-version-for-all-registered-users
What can I do to get the update?

Hi and welcome,

Please get in contact with your local Steinberg distributor/support or official Steinberg support.

I haven’t received ACTIVATION CODE as well for upgrade to version 10.5 from 10. Have submitted ticket to STEINBERG and wonder if they will respond after weekend. WAS YOUR ISSUE RESOLVED???
dennyc

I haven’t received ACTIVATION CODE as well for upgrade to version 10.5 from 10. Have submitted ticket to STEINBERG and wonder if they will respond after weekend. WAS YOUR ISSUE RESOLVED???
dennyc