So I bought cubase a few weeks ago, and just recently got my Focusrite audio interface so I could start working. The porblem i am having is that I get no output what so ever, either through my audio interface or through my computer speakers. I have not changed the output in VST Connections, so they are still “Generic Low Latency ASIO Drivers” when the interface isn’t connected, when it is, the interface is set as output. If anyone has any idea of what I’m doing wrong, please let me know, thanks!
Hi,
Sorry to hear that you’re having some problems.
It’s often not particularly efficient to troubleshoot this type of issue over a forum thread, I would advise contacting us directly here: https://support.focusrite.com/hc/en-gb/requests/new
I’m sure that we can help you find a solution to this problem. If you go to that link between 10am and midnight, Monday to Friday (UK Time) you should see a banner inviting you to chat with us over instant messenger, you can use that if you’d prefer to get an instant answer. Alternatively, simply fill out the contact form with as much detail as you can and we’ll get back to you ASAP.
Best,
Jack // Focusrite Technical Support