Every company that I have ever purchased products from has a tab that shows your purchase history. Not Steinberg or at least not that I can find.
Please correct me if I am wrong.
For example:
I have purchased many products and expansions and there is no history of it.
When Cubase 12 was released, I purchased an upgrade but I cannot see any history of this.
I am currently running Cubase 11 and decided to upgrade to 12 but cannot see any history of it.
Also, for context, I recently purchased Cubase 13 by error but there is no history of it anywhere.
I know there is a 3 Party system for purchases but where can I go to see this history?
I don’t think there is any way to view purchase history…as you know, until last year at least, they used a third party to deal with purchases. Once you redeem a code then you register your product with Steinberg and there is a record of it…before that it seems it’s only with the shop and only record you would have is your email receipt and redeem codes.
If you purchased in error you can ask a refund from the billing and refunds section here:
Thank you my friend.
I was able to contact the online shop and received a refund promptly.
I had purchased Cubase Upgrade for 12 to 13 but then realized that I could not find the license for 12 anywhere.
I also tried to contact the Online Shop to get my transaction history but I cannot find things like order number and so on, and I ended up not completing the form because I do not have all of the require information.