I upgrade element 11 but get LE11

I have paid online to upgrade from LE10 to Element11
I don’t know why the result I got was Cubase LE11 version 11.0.40 build 446 -Sep.1,2021 in stead of Element11

Do you know how can i claim this with Steinberg.



What does your Elicenser Control Center display?

Make sure you are using the correct type of code.
A Download Access Code is a string of alphabetic and numeric characters divided into 5 groups with 5 digits each. Like:

The Activation codes are 8 groups of 4 characters.


The Activation Code Amaya starts 0240.

The executable if Elements, LE and AI is shared. When you start it, the license decides, which features to show.