iC Pro at connection or loading interface

[SF_Green]

So the latest iC Pro seems to find my computer and then goes to the following screen where it sits for a long time, occasionally refreshing back to the ‘find computer’ screen where it finds my computer right away then returns to this screen:

After searching and reading this post I reset my router/modem using the following commands:

netsh winsock reset

netsh int ip reset

netsh advfirewall reset

 ipconfig /flushdns

 ipconfig /release

 ipconfig /renew

Then rebooted my computer, and refreshed iC Pro. Still get stuck on the loading screen. Any suggestions? Contact support?

Windows 10 Pro 1909
SKI Remote v. 1.1.0.15
Cubase Pro 12.0.70
iPad iOS 16.6

[LSlowak]

Hi @SF_Green,

Could the issues be related to dedicated firewall settings?
Did you follow the install and setup instructions on our Remote SKI website?

In addition, you may check out our Cubase iC Pro troubleshooting article.

Hope that helps!!

Best,
Lars

[LSlowak]

Hi @SF_Green,

Please check if our troubleshooting article is of help to resolve the problem:

Cubase iC Pro Troubleshooting

Dear all, Thank you for purchasing Cubase iC Pro from Steinberg! Cubase iC Pro gives you advanced remote control of your Steinberg DAW to get that recording session as smooth as possible. Please make sure to follow these steps, to install and use Cubase iC Pro: PREREQUISITE Your computer and mobile device are connected to the same WiFi network. Install Cubase iC Pro via Google Play or App Store on your mobile device. Go to Steinberg SKI Remote | Steinberg to download and install the Remot…

Best,
Lars