If You Get This Error: Soft e-Licenser Unrecoverable

My PC processed the Windows 10 Creators Update, and afterwards when I ran the Steinberg e-Licenser Control Center I got the following error message:

“The Soft e-Licenser stored on this computer seems to be altered in an unrecoverable way.
Please contact your software vendor to solve this issue.”

The license affected was my Dorico license.

A Google search returned this link to a Cubase customer who had the same problem:

The customer was advised to run the e-Licenser Control Center as administrator, and doing so solved their problem.

I tried it, and it solved my problem as well. I thought I’d share this to help anyone else who might encounter the same error message.


The relevant support article is also here: https://helpcenter.steinberg.de/hc/en-us/articles/206083744-Windows-10-upgrade-or-update-disables-Soft-eLicenser

It happens from time to time when Windows is updated/upgraded with the soft e-licenser “feature”.

Microsoft just decided I needed to update Windows and … the eLicenser had a hiccup.
Ran it again as Administrator and all is fine again in 2021 as well. :sunglasses: