If You Get This Error: Soft e-Licenser Unrecoverable

Dorico
1

My PC processed the Windows 10 Creators Update, and afterwards when I ran the Steinberg e-Licenser Control Center I got the following error message:

“The Soft e-Licenser stored on this computer seems to be altered in an unrecoverable way.
Please contact your software vendor to solve this issue.”

The license affected was my Dorico license.

A Google search returned this link to a Cubase customer who had the same problem:

The customer was advised to run the e-Licenser Control Center as administrator, and doing so solved their problem.

I tried it, and it solved my problem as well. I thought I’d share this to help anyone else who might encounter the same error message.

5 Likes
2

The relevant support article is also here: https://helpcenter.steinberg.de/hc/en-us/articles/206083744-Windows-10-upgrade-or-update-disables-Soft-eLicenser

It happens from time to time when Windows is updated/upgraded with the soft e-licenser “feature”.

3

Microsoft just decided I needed to update Windows and … the eLicenser had a hiccup.
Ran it again as Administrator and all is fine again in 2021 as well. :sunglasses:

2 Likes
4

After the big windows 10 upgrade, running the cc as admin doesnt help. (Cubase)

Application ‘LCC2’ has caused the following error:

Process with the ID NOT found.

Options:

  • Click to abort.
5

I recently had a problem restarting the LCC after a Windows update until I restarted the computer and then, first thing, ran the LCC as Administrator to update it.

6

The relevant support article (linked above) suggests uninstalling and reinstalling elicenser Control Center. Have you done that?

7

Yes, support suggested that and solved the problem.

8

“Run As Admin…” didn’t fix it.
Uninstall the elicenser completely, then reinstall and that fixed it.

9

I know it’s an old thread, but it just worked for me too! :+1: