Image Sounds Pop Guitar 2 won't work

Hi , I have installed Image Sounds Pop Guitar 2 through the download assistant and when I go to use it in my projects I can’t hear them or drag them in, this is what it looks like:

Any help is appreciated,
Thanks, Sid

Did you activate it in the Steinberg Activation Manager?

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can’t believe I missed it, thank you

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Hello
I’m having the same problem and I can’t activate the Pop Guitar 2.
Where should you go?
Thanks in advance